Community / Communication Manager (d/f/m)

About us

For more than 16 years, the Caseking Group is equipping gamers and hardware enthusiast with all the necessary tools for their needs. Today over 500 people are working with us to bring our love for the products and the enjoyment of using it to the masses. Being a vital part of the growing eSports and hardware segment with exclusive partnerships and direct connections to brands has made us a one of a kind place to explore the latest technology and experience first hand what it feels to be part of a global movement. With our international footprint all over Europe (Portugal, UK, Germany, Hungary, Sweden, Finland, Norway) we are international at heart.

While our roots have been in product and the surrounding knowledge, we strongly believe in fueling our future growth in combination with a data-driven mindset while keeping an eye on the next acquisition.

If you are looking to become part in one of the most fascinating areas in e-commerce while being attached to one of the most rapidly growing markets you came to the right place.

Your responsibilities:

  • Lead the issue response process in order to mitigate and manage risk from customer complaints to negative media reviews
  • Monitor media and sales channels to identify problems and solve them together with the person responsible for the channel or on your own
  • Identify key opportunities across our brands to improve on incident handling and communication
  • Communicate on behalf of our brands

Job requirements

  • 1+ year of experience in communications, public relations, or similar fields
  • Experience managing customer complaints or negative reviews of products and brands
  • Hardware and Gaming industry is well known to you
  • Fluent in German and English, more languages are a plus

What we offer:

  • We create an atmosphere that is based on a collaborative workplace culture, fosters shared growth and supports our diversity and individuality while celebrating what we have in common
  • Flat hierarchies and quick decision-making
  • Be part of a multicultural team
  • Modern working space in Berlin

If you want to be a part of a dynamic company with over 16 Years of experience and shops and brands all over the globe, then we are just the company you are looking for.

Apply now and join the Caseking Group today!

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